Hazy Game Privacy Policy –
How We Protect Your Personal Data

1 Introduction

This Privacy Policy applies to all services provided by Hazy Game, including the website at hazy-game.club, the Hazy Game mobile app, and all games and features accessible through the platform. It explains how we collect, use, store, and protect your personal data, and what rights you have in relation to that data.

Hazy Game is committed to handling your personal information with care and respect. We understand that players in Bangladesh trust us with sensitive details when they register and deposit funds, and we take that responsibility seriously. This policy is written to be clear and readable — not buried in legal language that nobody actually reads.

By registering an account on Hazy Game, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the platform.

2 Data We Collect

Hazy Game collects personal data that is necessary to provide a safe, fair, and functional gaming platform. The categories of data we collect are set out below.

3 How We Collect Your Data

Hazy Game collects personal data through the following methods:

• Direct registration: When you create an account, you provide your name, date of birth, email, and mobile number directly.
• Identity verification: When you submit documents to verify your identity, we collect the information contained in those documents.
• Transactions: When you make a deposit or withdrawal, your payment account details and transaction amounts are recorded.
• Platform usage: As you use the platform, we automatically collect technical and usage data including your IP address, device information, and gameplay activity.
• Cookies and tracking: We use cookies and similar technologies to collect data about how you interact with the Hazy Game website and app. See Section 6 for full details.
• Customer support: When you contact our support team, we collect the information you provide in that interaction.
• Third-party verification: We may receive data from identity verification and fraud prevention services that we use to confirm your identity and protect the platform.

4 How We Use Your Data

Hazy Game uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to the Hazy Game service.

• To create and manage your Hazy Game account.
• To verify your identity and age in compliance with our obligations.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To monitor gameplay for responsible gaming purposes and identify players who may need support.
• To communicate with you about your account, transactions, and platform updates.
• To provide customer support and resolve disputes.
• To improve the platform, fix bugs, and develop new features based on usage patterns.
• To send you promotional communications about bonuses and offers — only if you have opted in to receive them.
• To comply with legal and regulatory obligations applicable to online gaming platforms.

5 Data Sharing

Hazy Game does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers handle data under their own privacy policies and security standards.
• Identity verification services: We use third-party KYC providers to verify your identity. These providers receive only the data necessary to complete the verification process.
• Fraud prevention services: We share technical and usage data with fraud detection providers to protect the platform and all players from fraudulent activity.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so. We will notify you of such disclosures where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified before your data is transferred and becomes subject to a different privacy policy.

6 Cookies and Tracking Technologies

Hazy Game uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the service.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most, and where errors occur. This data is used to improve the platform.
• Security cookies: Help detect and prevent fraudulent activity by tracking unusual patterns in how the platform is accessed.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Hazy Game, but some features may work less smoothly. Essential cookies cannot be disabled as they are required for the platform to operate.

7 Data Retention

Hazy Game retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for 7 years after the transaction date for financial compliance purposes.
• Gameplay and usage data: Retained for 3 years after your last activity on the platform.
• Customer support communications: Retained for 2 years after the support interaction is closed.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Data Security

Hazy Game implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data at rest on our servers.
• Strict access controls that limit which staff members can access personal data, based on their role and need.
• Regular security audits and penetration testing conducted by independent security professionals.
• Two-factor authentication available for player accounts to add an extra layer of login security.
• Automated monitoring systems that detect and alert on unusual access patterns or potential breaches.

In the event of a data breach that is likely to affect your rights or freedoms, Hazy Game will notify affected players as quickly as possible and take immediate steps to contain and remediate the breach.

9 Your Data Rights

As a Hazy Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within 30 days.

10 Minors and Under-18 Protection

Hazy Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the registration process, and we may request additional documentation to confirm age at any point.

If we become aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and void any transactions made. If you believe a minor has registered on Hazy Game, please contact us immediately at [email protected] so we can investigate and act promptly.

11 Changes to This Privacy Policy

Hazy Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how we use your personal data, we will notify you by email or through an in-platform notification before the changes take effect. This gives you the opportunity to review the updated policy and, if you do not agree, to close your account before the new terms apply.

We encourage you to review this Privacy Policy periodically to stay informed about how Hazy Game protects your information. Your continued use of the platform after any update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Hazy Game handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week via live chat on the platform.

For data protection requests, including access requests, deletion requests, and objections to processing, please email us at: [email protected]

Please mark your email clearly with the nature of your request (for example, "Data Access Request" or "Data Deletion Request") so we can route it to the right team and respond within the required 30-day timeframe.